Last night I finally ended a week long battle over payment on an Ebay item. Ebay is an odd place. Sellers guard their feedback score with their lives. The item I sold was 99¢. The buyer was confused about the terms clearly described in the ad. The interesting thing about Ebay, that I actually like, is people execute transactions - no matter the cost - as if they were dealing with an organ to transplant.
I asked for information needed to complete the sale, the buyer didn't want to give it up, I asked again, they resisted, I paused for several days, I asked again, they resisted, I tried the highest court in this arena, Ebay Dispute and Resolution Center, they resisted the terms of the negotiation. I fumed. Late last night they gave in, transferred the information and the deal was done. Feedback to me: "Great transaction, Great Communication, A++++ Ebayer!"
My response? In my earlier days, I'd have hunted this person down. Now ... "Lightning fast payment, thanks!" Painful, but I closed the deal. After commissions, probably walking with 67¢.